Goods that feel good

We at terra respect your privacy and are committed to protecting your personal information. This policy explains how information is collected, used, and safeguarded when you access or use our website and services.

Information collection: We collect details such as your name, email address, shipping information, and payment data only when necessary to process orders, provide customer support, and improve website functionality. Personal information is never sold or rented to third parties.

Use of information: Collected information is used to complete transactions, communicate order updates, respond to inquiries, and enhance user experience. With your consent, we may send promotional communications, which you may opt out of at any time.

Cookies: We use cookies and similar technologies to maintain cart functionality, remember preferences, and analyze site performance. You may disable cookies in your browser settings, though certain features may not function properly.

Security: Transactions are protected using encryption and secure payment processing systems. Access to personal data is restricted to authorized personnel who are required to maintain confidentiality.

Information sharing: Limited information may be shared with trusted service providers such as payment processors and delivery partners strictly for operational purposes. These parties are obligated to protect your data.

We reserve the right to update this privacy policy when necessary. Continued use of the website indicates acceptance of any changes. Customers may contact our privacy team with questions or concerns regarding this policy.

By using terra, you agree to comply with these terms and conditions. These terms govern access to the website, its services, and all related content. If you do not agree with any part of these terms, you should discontinue use of the site immediately.

Use of site: You must be at least 18 years old or have permission from a legal guardian to use this website. You agree to use the site only for lawful purposes and in a way that does not harm, disrupt, or interfere with other users.

Accounts: If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. We reserve the right to suspend or terminate accounts that violate these terms.

Intellectual property: All text, images, branding, logos, and design elements on this website are protected by intellectual property laws. Content may not be copied, reproduced, or distributed without prior written permission.

Product information: We aim to provide accurate descriptions and pricing, but we do not guarantee that all information is error-free. We reserve the right to correct errors, update details, or cancel orders if necessary.

Limitation of liability: We are not responsible for indirect, incidental, or consequential damages resulting from use of the website. Access to the site is provided as-is without guarantees of uninterrupted availability.

We reserve the right to modify these terms at any time. Continued use of the website after changes are posted indicates acceptance of the updated terms. Users are encouraged to review this page regularly.

Exchanges: Exchanges are subject to product availability. If a replacement item is not available, a refund will be issued instead. Customers should contact support to confirm exchange options before returning an item.

Late Returns: Returns requested after the allowed return window may not be accepted. Exceptions may be granted at our discretion depending on the situation and product condition.

Return Authorization: Items sent back without prior approval may be delayed or refused. Always wait for confirmation and instructions from our support team before shipping a return.

Customer Responsibility: Customers are responsible for securely packaging returned items. We are not liable for damage caused during return shipping due to improper packaging.